Privacy Policy

Fernwood Women's Health Clubs (Australia) Pty Ltd (ABN 49 123 716 950), operating under the brand InteFS, is committed to safeguarding the privacy of individuals who interact with our services, whether through our website, in-club facilities, or any other channel. This policy outlines the types of personal information we collect, the purposes for which we use it, and the measures we take to keep it secure.

Information We Collect

We may collect the following categories of personal data when you interact with us:

• Identity details such as your full name, date of birth, and gender.
• Contact information including email address, telephone number, and residential address.
• Health and fitness data provided during consultations, assessments, or membership forms, such as medical history, injury disclosures, and training goals.
• Financial information necessary to process membership payments, including credit or debit card details handled through secure third-party payment processors.
• Technical data generated when you visit our website, including IP address, browser type, operating system, referring URL, and pages viewed.
• Communication records including emails, form submissions, and notes from phone conversations.

How We Use Your Information

Personal information is used for the following purposes:

• Processing membership applications and managing your account.
• Delivering fitness, nutrition, and wellness services tailored to your needs.
• Communicating with you about class schedules, promotions, and service updates.
• Complying with legal obligations, including workplace health and safety requirements.
• Improving our website functionality and user experience through anonymised analytics.
• Responding to enquiries and providing customer support.

Legal Basis for Processing

We process personal information under the following legal grounds:

• Contractual necessity: to fulfil our obligations under your membership agreement.
• Legitimate interests: to operate and improve our services, provided these interests do not override your rights.
• Consent: for marketing communications, which you may withdraw at any time.
• Legal compliance: where processing is required by Australian law or regulation.

Data Sharing and Third Parties

We do not sell personal information to third parties. Data may be shared with:

• Payment processors for the purpose of billing and transaction management.
• Cloud service providers who store data on our behalf under strict contractual protections.
• Government or regulatory bodies where disclosure is required by law.
• Professional advisors such as auditors and legal counsel on a confidential basis.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Membership records are kept for seven years following the end of the membership relationship. Website analytics data is retained in anonymised form for up to twenty-four months.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, regular security audits, and staff training on data handling procedures.

Your Rights

Under the Australian Privacy Act 1988 and applicable supplementary legislation, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where it is no longer required for its original purpose.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyse usage patterns. For detailed information, please refer to our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or the handling of your personal information, please contact us at info@intefs.com or call +61 3 9630 8800.