Return & Refund Policy

At InteFS (operated by Fernwood Women's Health Clubs (Australia) Pty Ltd, ABN 49 123 716 950), we strive to deliver fitness and wellness services that meet and exceed your expectations. This policy outlines the circumstances under which refunds or credits may be provided for memberships, prepaid service packages, and retail purchases.

Membership Refunds

Cooling-Off Period

In accordance with Australian Consumer Law, new members are entitled to a cooling-off period of seven business days from the date the membership agreement is signed. If you choose to cancel within this period, any fees paid will be refunded in full, less a reasonable administration charge as specified in your membership agreement.

Medical or Hardship Grounds

If you are unable to use your membership due to a medical condition that prevents physical activity for an extended period, you may apply for a membership freeze or pro-rata refund. Supporting documentation from a registered medical practitioner is required. Requests are assessed on a case-by-case basis by our membership team.

Relocation

Members who relocate to an area where no InteFS club is accessible within a reasonable distance may apply for early termination of their membership. A pro-rata refund of any prepaid fees, less an early termination fee as outlined in the membership agreement, may be provided upon submission of proof of relocation such as a utility bill or lease agreement at the new address.

Dissatisfaction

We encourage members to discuss any concerns with club management before requesting a refund. If a resolution cannot be reached and you wish to cancel outside the cooling-off period, standard cancellation terms as outlined in your membership agreement apply. Refunds for unused portions of paid membership periods are generally not available unless covered by one of the specific grounds described above.

Prepaid Session Packages

Prepaid packages for personal training, reformer pilates, and other premium services are non-refundable once sessions have commenced. Unused sessions from a partially consumed package may be transferred to another InteFS member with prior approval from the club. Packages that have not been activated within twelve months of purchase will expire automatically, and no refund or extension will be offered.

Retail and Merchandise Purchases

Physical goods purchased through InteFS clubs or the online store may be returned within fourteen days of purchase, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Refunds will be processed to the original payment method within ten business days of receiving the returned item. Perishable goods, personalised items, and hygiene-sensitive products such as water bottles and towels that have been opened are excluded from returns.

How to Request a Refund

To initiate a refund request, please contact our membership team via email at info@intefs.com or visit the front desk at your local club. Include your full name, membership number, reason for the request, and any relevant supporting documentation. We aim to acknowledge all refund requests within three business days and provide a resolution within fourteen business days.

Consumer Guarantees

Nothing in this policy is intended to limit or exclude any rights you may have under the Australian Consumer Law. Where our services fail to meet a consumer guarantee, you may be entitled to a remedy including repair, replacement, or refund, regardless of the terms outlined above.

Questions

If you have questions about this refund policy, please reach out at info@intefs.com or call +61 3 9630 8800.